Programs

Michael Brown's engagement programs are packed with rich practical experience, proven and timely solutions, passion, excitement, inspiration, and energy for individuals and organizations that are settling for mediocrity or who genuinely believe that they can't achieve and/or exceed their goals. Despite growing up in extreme poverty and being faced with a challenging environment, Michael was able to hold on to his PASSION, which has led to a highly successful personal life and a distinguished professional career.

He has formulated “The Passion of Success Program”, an organizational and personal development engagement experience, that provides the framework for him to share the tools, techniques, and principles that underpin his amazing success. By emphasizing the critical role of PASSION in achieving success, Michael inspires behaviors and cultural changes that foster positive results

Michael blends his wealth of technical and functional experience, acquired from working within Fortune 50 companies, with a powerful, motivating, and captivating delivery style.

With a track record of proven results, Michael has been able to drastically increase the bottom line of a number of Fortune 500 companies through motivating and inspiring their people to successfully deliver unprecedented results.

Michael does not deliver canned speeches and presentations. He takes the time to understand the organization and weave each one’s corporate and individual goals into the presentation. Groups and organizations from all over have employed his skills and expertise when they are struggling to motivate and grow their staff and bottom line.

Fresh Customer Service®

Customer service initiatives all recognize the importance of the customer experience. But too many programs focus on the “reasons why”, without providing the “concrete how” to the people who create the frontline experience. Fresh Customer Services views the frontline staff as the ultimate Read More

Major + Fresh Passion = Six Figures™

Far too often students enter college, pick a major, join a few organizations, attend a party or two, pledge, sleep and pick up a few pounds and then graduate to poverty. Through this engaging journey Michael helps college students realize that just choosing a major is not enough if you Read More

The Passion of Customer Service Success

Michael has spent over 15 years in the customer facing business. He clearly understands the anatomy of customer service from the viewpoint of the hourly employee to the CEO. Far too often we instill the slogan into our employees “The customer is always right” without providing them with the tool Read More

The Passion of Leadership Success

Michael has led highly successful and productive teams all over the country. He managed to yield high levels of output whether he was given a shoe string budget or a multi- million dollar budget to deliver results. This engaging program provides tested and proven best practices, tools, and principles Read More

Get a Brand or Die a Generic®

The world is changing, especially the business world. Technology, outsourcing, in sourcing and process reengineering all are altering the landscape. At the end of the day there will be fewer people required. For those who survive this onslaught of change they must reinvent themselves (quickly) in Read More